Large Screen Displays

Our helpful agents will attempt to correct any minor issues that might be causing the product failure. If the technical service and support representative is unable to resolve the issue, product replacement and repair options are provided to the customer. The customer must have the model #, serial # and purchase date or original proof-of-purchase ready. Please refer to warranty service details below. Our Technical Service representatives are available Monday – Friday (7:00 am – 7:00 pm CT) at 800.632.4662. We can also be reached via chat or via email at techsupport@necdisplay.com.

Warranty Coverage

• Parts and labor specific to warranty failure
• Ground Shipping cost to return to NEC
• 2nd day Shipping cost to customer

Exclusions not covered under the limited warranty statement

• Damage, deterioration or malfunction resulting from but not limited to:
  • Accident, misuse, abuse
  • Improper ventilation, fire, dust, exposure to smoke, water or lightning.
  • Image persistence
  • Broken, cracked, scratched and other user induced damage.
• Alterations/repairs done by non-authorized servicer
• Pixel failures outside specifications
• De-installation and re-installation of the product

Product that has failed within 30 days of purchase is considered Dead on Arrival (DOA). On a rare occasion, a newly purchased NEC Display Solutions monitor display is delivered in non-working order. We work diligently to avoid these situations but, unfortunately, these situations do arise from time to time. Within the first 30 days of purchase, should you experience an issue with your new monitor (excluding damage); we ask that you contact NEC Display Solutions for a return authorization for replacement by calling Technical Support at 800.632.4662. DOA products will be replaced with new product. Please note that your original proof-of-purchase will be required in order to facilitate the replacement of any defective NEC display product and is subject to further replacement guidelines.

NEC Display Solutions offers the Advanced Replacement program to provide minimal down time for the customer in the event of a product failure.  All terms and conditions of the standard limited warranty apply.

• A Material Return Authorization (MRA) number will be issued to the customer. NEC Display Solutions will ship a replacement unit to the customer. A major credit card is needed to secure the value of the advanced replacement unit.
• NEC Display Solutions will send a replacement product within the same day, via 2 day shipping service, if the call is received by 3:00 p.m. EST.
• When the replacement product is received, please retain packaging material to be used for returning the defective unit to NEC.  When packing the defective product for return, remove any accessory items, cables, manuals, etc.  NEC will not be responsible for hardware sent in with an exchanged unit.
• For return shipping, contact Technical Support Hotline at 800.632.4662 to schedule a pick to return the defective product.
• As long as NEC Display Solutions receives the unit back within 21 days, in good condition, the credit card will not be charged.
• It is the responsibility of the customer to properly package the return product and surrender the return product to the designated carrier. Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of any packaging material other than the standard NEC Display Solutions packaging.