Product that has failed within 30 days of purchase is considered Dead on Arrival (DOA). On a rare occasion, a newly purchased NEC Display Solutions monitor display is delivered in non-working order. We work diligently to avoid these situations but, unfortunately, these situations do arise from time to time. Within the first 30 days of purchase, should you experience an issue with your new monitor (excluding damage); we ask that you contact NEC Display Solutions for a return authorization for replacement by calling Technical Support at 800.632.4662. DOA products will be replaced with new product. Please note that your original proof-of-purchase will be required in order to facilitate the replacement of any defective NEC display product and is subject to further replacement guidelines. |