NEC values the relationships that we have with all of our customers, individuals and corporate customers alike. We constantly strive to provide the level of service and support that is expected of an industry leader.
Our helpful agents will attempt to correct any minor issues that might be causing the product failure. If the technical service and support representative is unable to resolve the issue, product replacement and repair options are provided to the customer. The customer must have the model #, serial # and purchase date or original proof-of-purchase ready. Please refer to warranty service details below. Our Technical Service representatives are available Monday – Friday (7:00 am – 7:00 pm CT) at 800.632.4662. We can also be reached via chat or via email at firstname.lastname@example.org.
Product that has failed within 30 days of purchase is considered Dead on Arrival (DOA). On a rare occasion, a newly purchased NEC Display Solutions monitor display is delivered in non-working order. We work diligently to avoid these situations but, unfortunately, these situations do arise from time to time. Within the first 30 days of purchase, should you experience an issue with your new monitor (excluding damage); we ask that you contact NEC Display Solutions for a return authorization for replacement by calling Technical Support at 800.632.4662. DOA products will be replaced with new product. Please note that your original proof-of-purchase will be required in order to facilitate the replacement of any defective NEC display product and is subject to further replacement guidelines.
NEC Display Solutions offers the Advanced Replacement program to provide minimal down time for the customer in the event of a product failure. All terms and conditions of the standard limited warranty apply.
Sometimes replacement with a "like new" refurbished product is not possible. NEC Display Solutions offers the Service Repair program as an alternative to the Advanced Replacement program. All terms and conditions of the standard limited warranty apply.
If it is deemed unrepairable, NEC Display Solutions reserves the right to replace the product with a "like new" refurbished product that is comparable to the defective product. If applicable, the replacement product will take on the remainder of your original product's warranty or 90 days whichever is greater.
NEC Display Solutions will continue to service its products, even after the standard warranty expires. In the event that a product fails outside of the warranty period, contact 800.632.4662 and a technical service & support representative will provide you with the billable repair options available to you.