Reno/Tahoe International Airport

With its 30" and 40" LCD displays, NEC has helped RTIA overcome the distractions and obstacles it had experienced with other display types.

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Reno/Tahoe International Airport
Quick Facts
  • Facility: Renoe/Tahoe International Airport
  • Location: Reno, Nevada
  • Challenge: Lack of space for flight information, low brightness and poor readability
  • Solution: 40" NEC LCD4000 and 30" (29.5" VIS) LCD3000

With roughly 4 million visitors walking the concourses and gates of Reno/Tahoe International Airport (RTIA) every year, about 8 million eyes are searching for flight information. Considering factors such as natural and artificial lighting, the viewer's eyesight condition and their relative distance from the information source, it takes a high-performance, large-screen display to clearly relay arrival/departure times, baggage claim information and other airport data to passersby.


Other display types used in the airport have presented many issues for employees and visitors. CRT monitors have not only been bulky and difficult to mount, but their susceptibility to glare have made viewing vital information a chore.

A number of plasma displays fell victim to permanent image burn-in, a disadvantage common among this type of technology. “We noticed burning after only four months of use,” said Marty Mueller, manager of information systems for the Airport Authority of Washoe County. “We actually anticipated using the plasmas for only 18 months in total.”

The Solution

The LCD4000 and LCD3000 offered RTIA many advanced technologies that made their display choice easy. The screens eliminate glare and reflection, larger screen sizes display more information (three flights vs. one in the baggage claim area), and the high brightness levels and resolution help passersby view the screen more easily and from further distances. An efficient design featuring VESA-standard mounting and lightweight construction allow the LCDs to be installed in places other displays previously could not, and the use of Chief Manufacturing mounts have made installation a snap, according to Mueller. “With these LCDs, we’re making better use of the airport's space,” he said, “and visitors say it's changed the face of the airport.”

In addition, Com-Net Software Specialists worked with RTIA to make the switch from its old server hardware and system configuration to a new web-based flight information system. “The interfacing did not interfere with the system’s functionality, and there was no downtime,” said Mueller. “Having a web-based system is key. The learning curve for our users was short, and the airport website now allows passengers at home to see the same flight information that’s shown here at the airport.”


Currently, 18 LCD4000s are used in the airport's gates, displaying arrival/departure information for those sitting, walking by or enjoying the casino games. In the baggage claim area, four LCD3000s are used for arrival/departure information, while an LCD4000 displays daily conditions at local ski resorts.

The latest installation features four LCD3000s in the food and beverage concessions area, displaying flight information. According to Mueller, this setup allows passengers and “meeters-andgreeters” to remain in revenue-generating areas of the terminal for as long as possible.Prior to this installation, passengers would get nervous and head to the gate areas early, where fewer revenue-generating operations are situated.

“In the short time that we have had the displays installed, we have already seen a significant increase in the revenue in the concession areas,” he said. RTIA plans to further install NEC Display Solutions LCDs all over the facility, including ticket counters and concourses. Its 50" plasma displays in the baggage claim area and main lobby will eventually be replaced with 50" NEC LCDs once they become available.