Our helpful agents will attempt to correct any minor issues that might be causing the product failure. If the technical service and support representative is unable to resolve the issue, product replacement and repair options are provided to the customer. The customer must have the model number, serial number, purchase date and original proof-of-purchase ready. Please refer to warranty service details below. Our technical service representatives are available Monday – Friday 7:00 AM – 7:00 PM CT at (800) 632-4662 or via email at firstname.lastname@example.org. You may chat online with our technical service representatives Monday – Friday 9:00 AM to 5:00 PM CT at www.necdisplay.com/contact-support.