Support & Service

 
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Warranty Center
NEC values the relationships that we have with all of our customers, individuals and corporate customers alike. We constantly strive to provide the level of service and support that is expected of an industry leader.
 

Customer Service & Support Policies

 

Warranty Service – Multimedia Projectors

Whenever possible NEC Display attempts to repair defective projectors rather than replace them. During the first year of ownership of your projector, you may utilize our InstaCare warranty coverage program. This program offers your choice of 3 business day repairs or next business day exchange of your projector. Our Technical Service representatives are available Monday – Friday (7:00 am – 7:00 pm CT). We can also be reached via chat or via email at pjtechsupport@necdisplay.com.
Service DOA:
 
On a rare occasion, a newly purchased NEC Display Solutions projector is delivered in non-working order. We work diligently to avoid these situations but, unfortunately, these situations do arise from time to time. Within the first 30 days of purchase, should you experience an issue with your new projector (excluding damage); we ask that you contact NEC Display Solutions for a return authorization for replacement by calling Technical Support at 800.836.0655. Please note that your original proof-of-purchase will be required in order to facilitate the replacement of any defective NEC display product and is subject to further replacement guidelines.
Service Repair:
 
Sometimes replacement with a "like new" refurbished product is not possible. In some cases the customer wants to retain their original unit or may not have a major credit card to secure the warranty transaction.
 
  • Contact our Technical Support line at 800.836.0655. The customer must have the model #, serial # and purchase date or original proof-of-purchase ready.
  • Our helpful agent will attempt to correct any minor issues that might be causing the product failure.
  • If the technical service and support representative is unable to resolve the issue, a service request (SR) number will be issued. Under this option, the customer returns the defective projector for repair and return.
  • Once a SR number has been issued, the customer will be given the address for the NEC Display Solutions Authorized Service Location. The customer is responsible for paying for return freight.
  • Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of any packaging material other than the standard NEC Display Solutions packaging. If the customer no longer has the original packaging, proper packaging can be obtained from NEC Display Solutions by calling 800.836.0655.
  • NEC Display Solutions strives to keep our repair times to a minimum (on average 2 to 3 business days upon receipt, excluding the necessary shipping time).
 
If it is deemed unrepairable, NEC Display Solutions reserves the right to replace the product with a "like new" refurbished product that is comparable to the defective product. If applicable, the replacement product will take on the remainder of your original product's warranty or 90 days whichever is greater.
Advanced Replacement (InstaCare):
 
NEC Display Solutions will replace the defective projector using our Advanced Replacement Program called InstaCare. InstaCare offers enhanced fast and flexible service throughout the United States and Canada and is free for the first year of ownership of your NEC projector. All terms and conditions of the standard limited warranty apply.
 
  • Contact our Technical Support Hotline at 800.836.0655. The customer must have the model #, serial # and purchase date or original proof-of-purchase ready.
  • Our helpful agent will attempt to correct any minor issues that might be causing the product failure.
  • If the technical service and support representative is unable to resolve the issue, a material return authorization (MRA) number will be issued. Under this option, NEC Display Solutions ships the customer a replacement unit first. A major credit card (VISA, MasterCard, Discover or American Express) is needed in order to secure the value of the advanced replacement unit. (The customer will have 21 calendar days from the date of shipment of the replacement unit to return a unit to an NEC Display Solutions authorized return facility.
  • Remove any accessory lenses, PC card viewers, cables, manuals and options. NEC will not be responsible for hardware sent in with an exchanged unit.
  • The customer is responsible for the freight of the unit being returned (excludes DOA). As long as NEC Display Solutions receives the unit back within 21 days, in good condition, the credit card will not be charged.
  • It is the responsibility of the customer to properly package the return product and ship it to the address provided by the technical service & support representative. Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of any packaging material other than the standard NEC Display Solutions packaging. If applicable, please utilize the advanced replacement's packaging for the return projector or call Technical Support at 800.836.0655 to obtain proper packaging.
  • The MRA number must be prominently displayed. Failure to obtain an authorized MRA number or to clearly label the return product will result in the refusal of the shipment at your expense.
  • The replacement product will take on the remainder of your original product's warranty or 90 days whichever is greater.
 
 

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Out-of-Warranty Service

NEC Display Solutions will continue to service its products, even after the standard warranty expires. In the event that a product fails outside of the warranty period, contact 800.836.0655 and a technical service & support representative will provide you with the billable repair options available to you.
 
 

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