Support & Service

 
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Warranty Center
NEC values the relationships that we have with all of our customers, individuals and corporate customers alike. We constantly strive to provide the level of service and support that is expected of an industry leader.
 

Customer Service & Support Policies

 

Warranty Service – Large Format LCD and Plasma Displays

Whenever possible NEC Display attempts to repair any defective large-screen displays rather than replace them. We also offer local service support through our Independent Service Providers (ISP) for these products. Our Technical Service representatives are available Monday – Friday (7:00 am – 7:00 pm CT). We can also be reached via chat or via email at techsupport@necdisplay.com.
Service DOA:
 
On a rare occasion, a newly purchased NEC Display Solutions monitor display is delivered in non-working order. We work diligently to avoid these situations but, unfortunately, these situations do arise from time to time. Within the first 30 days of purchase, should you experience an issue with your new monitor (excluding damage); we ask that you contact NEC Display Solutions for a return authorization for replacement by calling Technical Support at 800.632.4662. Please note that your original proof-of-purchase will be required in order to facilitate the replacement of any defective NEC display product and is subject to further replacement guidelines.
Service Repair:
 
In many cases, the customer wants to retain their original unit or may not be able to secure the warranty transaction on a major credit card due to the value of the unit. NEC offers a repair and return program.
 
  • Contact our Technical Support line at 800.632.4662. The customer must have the model #, serial # and purchase date or original proof-of-purchase ready.
  • Our helpful agent will attempt to correct any minor issues that might be causing the product failure.
  • If the technical service and support representative is unable to resolve the issue, a service request (SR) number will be issued. Under this option, the customer returns the defective monitor for repair and return.
  • Once a SR number has been issued, the customer will be given the address for the NEC Display Solutions Authorized Service Location. NEC will arrange for pick up of your affected large format display.
  • Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of any packaging material other than the standard NEC Display Solutions packaging. If the customer no longer has the original packaging, proper packaging can be obtained from NEC Display Solutions by calling 800.632.4662 for monitors.
  • NEC Display Solutions strives to keep our repair times to a minimum (on average 2 to 3 business days upon receipt, excluding the necessary shipping time).
 
If it is deemed unrepairable, NEC Display Solutions reserves the right to replace the product with a "like new" refurbished product that is comparable to the defective product. If applicable, the replacement product will take on the remainder of your original product's warranty or 90 days whichever is greater.
Local Support through Independent Service Provider (ISP):
 
NEC Display Solutions offers local support through our network of independent service providers. Please contact our technical support team to determine if your unit meets the criteria for ISP support. All terms and conditions of the standard limited warranty apply.
 
  • Contact our Technical Support Hotline at 800.632.4662. The customer must have the model #, serial # and purchase date or original proof-of-purchase ready.
  • Our helpful agent will attempt to correct any minor issues that might be causing the product failure.
  • If the technical service and support representative is unable to resolve the issue, a service ticket/notification will be created. If the customer is within a 50 mile radius of an ISP and would like to contact the ISP for support, then the customer is referred to the ISP.
  • The local ISP will discuss various options of support including onsite inspection and possible repair, removal of unit for repair and determination of in-warranty conditions.
  • It is the responsibility of the customer to un-install the monitor for the ISP if the unit needs to be transported to their service location. The customer will also need to re-install the unit once the unit is repaired and returned.
  • The turnaround time may exceed the NEC repair and return program as the ISP must diagnose and order repair parts from NEC.
 
 

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Out-of-Warranty Service

NEC Display Solutions will continue to service its products, even after the standard warranty expires. In the event that a product fails outside of the warranty period, contact 800.632.4662 and a technical service & support representative will provide you with the billable repair options available to you.
 
 

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