Support & Service

 
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Warranty Center
NEC values the relationships that we have with all of our customers, individuals and corporate customers alike. We constantly strive to provide the level of service and support that is expected of an industry leader.
 

Customer Service & Support Policies

 

Warranty Service – Digital Cinema Projectors

Whenever possible NEC Display attempts to repair defective projectors rather than replace them. Our Technical Service representatives are available Monday – Friday (7:00 am – 7:00 pm CT). We can also be reached via chat or email at cinema.support@necdisplay.com.
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On a rare occasion, a newly purchased NEC Display Solutions cinema projector display is delivered in non-working order. We work diligently to avoid these situations but, unfortunately, these situations do arise from time to time. Within the first 30 days of purchase, should you experience an issue with your new cinema projector (excluding damage); we ask that you contact NEC Display Solutions for return authorization for replacement by calling Technical Support at 866.632.6431. Please note that your original proof-of-purchase will be required in order to facilitate the replacement of any defective NEC display product and is subject to further replacement guidelines.
Onsite Support:
 
In the event you have an issue with your NEC Display Digital Cinema projector, we offer onsite service support through our distribution partners. Please contact our technical support line at 866.632.6431 to see if your unit qualifies. Our technical support agent will review your issue and work with you to provide the best service option available.
 
 

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Out-of-Warranty Service

NEC Display Solutions will continue to service its products, even after the standard warranty expires. In the event that a product fails outside of the warranty period, contact 866.632.6431 and a technical service & support representative will provide you with the billable repair options available to you.
 
 

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