If you're having trouble with your SpectraView - II, these common troubleshooting techniques are a good place to start. If your problem isn't covered here, our Tech Support staff are ready to help at 1-800-836-0655

LCD3090WQXi Specific Questions

I connected the X-Rite iOne Display V2 color sensor to the USB port on the LCD3090WQXi and SpectraView reports that it can not detect a supported color sensor. What is wrong?

The USB port on the LCD3090WQXi is for using the self calibration feature only. When calibrating using SpectraView the color sensor must be connected to a USB port on the host system and not to the display directly.

Color-Application Questions

I'm using the Safari web browser, which is supposed to be color managed. But some images appear overly saturated on my wide-gamut display, while others appear normal. What is wrong?

Safari assumes that all images that do not have an embedded ICC profile are unmanaged and are not color managed. Only images that have an ICC profile are corrected. Be sure to embed an ICC profile in each image file if you want to make sure it will appear correctly on Safari, even if the image colorspace is sRGB.

My prints don't match what I am seeing in Photoshop on my display. What could be wrong?

This is a very difficult question to answer given the large number of variables involved. Here are ten starting points to help you identify the issue:

1. Confirm that your display monitor and printer profiles are correctly installed and associated.
2. Confirm that Photoshop or other application being used is configured to use these profiles. You should never use the display monitor's ICC/ColorSync profile as the color workspace.
3. Confirm that you are using the correct printer profile for your particular printer and the type of paper being used. Be aware that print colors change drastically depending on the paper being used, so it is vital to obtain and use the correct printer profile for the combination of printer, inks and paper.
4. If possible, use a printer profiling package to generate an accurate profile of your printer and paper combination.
5. Most inkjet prints will change color as they dry. Allow sufficient time for drying before evaluating color.
6. Make sure that any colors you are evaluating are not either outside of the display or the printer's color gamut.
7. Make sure that you are using Photoshop or other application correctly in order to do a "proof colors." Note that most applications don't show a "printer simulation" or "softproof" by default and these modes must be specifically selected. (See the documentation for your imaging application and other resources for more information on this complex topic.)
8. Make sure that the printer's control panel is correctly configured when printing. In some cases it may be necessary to disable the color management in the printer driver. See the documentation for your printer and other resources for more information on this complex topic.
9. Review the lighting conditions being used to evaluate your prints. The lighting should be consistent and of known characteristics. The use of a lightbox is highly recommended. The area surrounding your workspace should ideally be neutral in color and relatively dark to avoid influencing visual judgment. Daylight should not be used to evaluate color if possible because of the huge variation in color during the day.
10. Depending on the lighting conditions, it may be necessary to choose a different Intensity and/or White Point when calibrating the display using SpectraView.

SpectraView Functionality and Calibration Questions

I’m using two different displays and calibrating both to the same target, but the white points do not match exactly. What can I do to improve this?

This issue can be caused by the different spectral outputs of the two displays causing the human eye to see color differences differently than the color sensor used to calibrate the displays. In this case the numerical measurements from the color sensor are identical on both displays, but they do not visually match. Manually visually matching one display to another can usually avoid this issue.
Follow these basic steps:

1. Calibrate both displays.
2. Pick one of the displays to be a reference. (Call this display #1.)
3. Select display #2 in SpectraView and open the Custom White Point dialog. Use the Visual Match tool to adjust the white color so it visually matches white shown on display #1.
4. When a visual match is achieved, put the sensor over the measurement area and click Measure. This will enter the value that the sensor perceives into the White Point. Save this as a new Target.
5. Recalibrate display #2 with this new Target. From now on always use the respective Target to calibrate each display.

I want to install a previous version of SpectraView on my Mac, but the installer will not let me downgrade.

Go to the "/Library/Receipts" folder and delete the file called "SpectraViewII Installer.pkg". Re-install using the installer application

I tried to install a newer version of SpectraView in Windows, but instead the setup application un-installed the previous version. Is this normal?

Yes. The installer will first un-install any previous version, and must then be run again to install the new version. This ensures that any older files are removed.

When I try and install SpectraView in Windows, it reports that it can not find a supported display monitor model. What is wrong?

Try the the following:

1. Verify that the version of the SpectraView software you are installing supports your display monitor model. New models may require updated versions of the software.
2. Reboot your system after connecting the display to make sure that Windows has detected it correctly.
3. Try using Windows Update or the NEC Monitor Installer to install the latest drivers for the display monitor.
4. Try updating the drivers for your video graphics adapter.

I get a "No communications" error in SpectraView. What could be wrong?

This error means that the software detected the display, but was not able to correctly communicate with it.

See the user manual and ReadMe file for further information about any specific incompatibilities or issues.

My display monitor is listed as "unsupported" in SpectraView. What could be wrong?

Try the following:

1. Confirm that you have the latest version of the SpectraView software. (Support for new models is added in new releases.)
2. Confirm that your model of display monitor is supported by SpectraView. (See the ReadMe file included with the latest version for a complete list of supported models.)
3. If your model supports On Screen Display, confirm that the "HDCP Content" item is set to "Off."