Support & Service

 
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Have a problem with your Product? Here you'll find common questions. If you do not find a sufficient answer, please do not hesitate to contact us at 800-632-4662.

  
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What if I can’t find my answer here?
 
 
Consult the Color Critical or the Desktop LCD FAQs or call us at 800-632-4662
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Why should I use SpectraViewII instead of the calibration software supplied with my calibrator?
 
 
Spectraview software is specifically designed to work hand in hand with NEC Displays. The software works seamlessly with a compatible display and supported calibrator for color-critical applications, such as photography, video editing, animation and medical imaging. Using our software will ensure you’re getting the most out of your display.
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What is SpectraView?
 
 
SpectraView is the brand of color-critical technologies including displays, software and colorimeter available from NEC Display Solutions.
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Is the monitor hood included with SpectraView?
 
 
No. The hoods for many models are available as a separate option in the accessories section, or can be purchased from online retailers who sell NEC Professional displays. The part number for the hoods are listed on the corresponding display product page.
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I can’t find a retailer that stocks the -SV bundle version of the display that I want. Some retailers list it as a special order item only.
 
 
Many retailers do not regularly stock the -SV bundle versions and will instead only place an order with their distributor once they have received a customer order. Contact your retailer and confirm that they can order the -SV version.
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When I try and purchase SpectraView from the NEC store it shows out of stock. How can I place an order?
 
 
Our online sales system is updated with stock levels in our warehouse in real time, and may be temporarily low on the item you selected. Either check back the next day or place an order by calling our NEC Pre-Sales directly on 866-632-6673.
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My NEC color sensor says "MDSVSENSOR" on the front. Is it an MDSVSENSOR2 or original MDSVSENSOR version?
 
 
If it says "Custom Calibrated for Wide-Gamut NEC Displays" then it is an MDSVSENSOR2.
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Which kit (SVII-KIT or the new SVII-PRO-KIT) is included with the monitor if I purchase a "-SV" bundled version?
 
 
The SVII-KIT has been discontinued as of February 2009 and has been replaced with the SVII-PRO-KIT. All LCD3090W-BK-SV (LCD3090WQXi SpectraView bundle), LCD2490W2-BK-SV (LCD2490WUXi2 SpectraView bundle), LCD2690W2-BK-SV (LCD2690WUXi2 SpectraView bundle), P221W-BK-SV (P221W SpectraView bundle) include the new SVII-PRO-KIT with the new MDSVSENSOR2. Other bundle models created before February 2009 may include the SVII-KIT, but all bundle models created after this date include the new SVII-PRO-KIT.
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Can you explain the naming of the -SV series models such as "LCD2690W2-BK-SV"?
 
 
The -SV series are the bundles of a display monitor with the SVII-PRO-KIT (color sensor and SpectraViewII software). The naming consists of the monitor model name (LCD2690W2 is an LCD2690WUXi2), followed by "-BK" to indicate the color is black (for models available in colors other than black). Lastly the "-SV" indicates it is the SpectraViewII series bundle.
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I already purchased a copy of SpectraView and would like to upgrade my color sensor to the new custom calibrated NEC branded X-Rite iOne Display V2. Is it possible to purchase just the sensor?
 
 
 Yes. The part number for just the sensor is MDSVSENSOR2 and it is available for purchase directly from NEC.
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Are there any technical differences with the display monitor between purchasing the full "-SV" bundle, and separately purchasing the display monitor and SVII-PRO-KIT?
 
 
No. In the US and Canada the display monitor in the "-SV" bundle is exactly the same as if the display monitor was purchased separately. Purchasing the "-SV" bundle is usually slightly cheaper than buying separately.
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Are updates to the SpectraViewII software available for free?
 
 
Yes. Free updates are available for download for customers who have purchased SpectraView. The license key from your original purchase will be required to install and use the software.
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Is there a trial or evaluation version of SpectraView available?
 
 
Unfortunately no. Before purchasing please be sure to carefully check the latest compatibility information for your system in the README file for the latest version of SpectraView.
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What is the best way to obtain support for SpectraView?
 
 
For detailed questions regarding SpectraView please use the online feedback form. Support is also available for SpectraView and all other issues by contacting NEC.
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I have an idea for a new feature that I would like to see in SpectraView. Who should I contact?
 
 
We welcome your comments, feedback and suggestions on SpectraView. Please submit them via the online feedback form.
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My installation is several NEC displays on Linux systems, how can I find out more about the Linux version of SpectraView?
 
 
Please contact your NEC sales representative, or submit a request them via the online feedback form.
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I locked the On Screen Display controls on the display using SpectraView. How can I unlock the controls?
 
 
In SpectraView, de-select the "Calibration On" checkbox. You can also check your user manual for directions to unlock the controls without using SpectraView.
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When I look at the Test Patterns #17 and #18 ("Quality Control") in SpectraView, I can not make out all of the letters. Is this OK?
 
 
The number of letters visible will depend on the calibration settings and viewing environment. In some cases it may be very difficult to make out the "...NTROL", especially with high levels of ambient light.
(Mac OS only) Verify that the Universal Access visibility controls are not impacting the screen image. These controls must be off. Go to "Universal Access" in the System Preferences, and verify that the "Enhance Contrast" control is set to the minimum or "Normal" setting.
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I’m using two different displays and calibrating both to the same target, however the white points do not match exactly. What can I do to improve this?
 
 
This issue can be caused by the different spectral outputs of the two displays causing the human eye to see color differences differently than the color sensor used to calibrate the displays. In this case the numerical measurements from the color sensor are identical on both displays, but they do not visually match. Manually visually matching one display to another can usually avoid this issue. The basic steps to take are as follows:
1) Calibrate both displays.
2) Pick one of the displays to be a reference. Call this display #1.
3) Select display #2 in SpectraView and open the Custom White Point dialog. Use the Visual Match tool to adjust the white color so it visually matches white shown on display #1.
4) When a visual match is achieved, put the sensor over the measurement area and click Measure. This will enter the value that the sensor perceives into the White Point. Save this as a new Target.
5) Recalibrate display #2 with this new Target. From now on always use the respective Target to calibrate each display.
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I want to install a previous version of SpectraView on my Mac, but the installer will not let me downgrade.
 
 
Go to the "/Library/Receipts" folder and delete the file called "SpectraViewII Installer.pkg". Re-install using the installer application.
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(Windows only) I tried to install a newer version of SpectraView, but instead it un-installed the previous version when I ran the setup application. Is this normal?
 
 
Yes. The installer will first un-install any previous version, and must then be run again to install the new version. This ensures that any older files are removed.
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(Windows only) When I try to install the SpectraView software, it reports that it can not find a supported display monitor model. What is wrong?
 
 
Try the the following:
1) Verify that the version of the SpectraView software you are installing supports your display monitor model. New models may require updated versions of the software.
2) Reboot your system after connecting the display to make sure that Windows has detected it correctly.
3) Try using either Windows Update to install the latest drivers for the display monitor, or download and install them from the NEC website.
4) Try updating the drivers for your video graphics adapter.
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I get a "No communications" error in SpectraView. What could be wrong?
 
 
This error means that the software detected the display, but was not able to correctly communicate with it.
See the User’s Guide and README file included with the software and on the NEC website for further information about any specific incompatibilities or issues.
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My display monitor is listed as "Unsupported" in SpectraView. What could be wrong?
 
 
Try the following:

1) Confirm that you have the latest version of the SpectraView software. Support for new models is added in new releases.
2) Confirm that your model of display monitor is supported by SpectraView. See the README file included with the latest version for a complete list of supported models.
3) Confirm that the HDCP CONTENT item on the On Screen Display (if supported on your monitor model) is set to OFF.
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Why are the Spyder color sensors not recommended for use with wide color gamut displays such as the LCD2690WUXi, LCD2690WUXi2, LCD3090WQXi, P221W, PA241W, PA271W and PA301W models?
 
 
Our evaluation of these devices has determined that the accuracy of measurements when used with wide color gamut displays could lead to large color errors. Therefore we do not recommend using this device on wide color gamut displays.
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Does SpectraView support Chroma series measurement devices?
 
 
No.
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Does SpectraView support the X-Rite Huey measurement device?
 
 
No.
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Can I use SpectraViewII with my monitor?
 
 
Click here to view a complete list of products that SpectraViewII supports.
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What hardware sensors/calibrators are compatible with the Spectraview?
 
 
Click here for a list of color sensors that SpectraViewII supports.
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Can I transfer SpectraView calibration Targets created on one machine to another?
 
 
Yes. Starting with SpectraView version 1.1.00 all Target files are cross platform between Mac, Windows, and Linux. This means it’s possible to send Target files to other users on different machines.
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If I calibrate the display on one machine, can I keep the calibration if I move it to another machine?
 
 

If you are using analog (VGA or DVI-A) video then this is not recommended because there can be variances between the analog video signal levels on different machines that can impact the calibration.

It is possible if you are using digital video, but you should confirm that the display is set to the correct mode. (Some settings are video-input and video-resolution specific.)

Confirm that the Gamma Selection is set to "PRG Programmable" and the Color Control is set to "P Programmable" by using the On Screen Display menu.

The ICC/ColorSync file generated on one machine should be located and manually copied to the other machine and associated with the display so that color managed applications are aware of the color characteristics of the display monitor.

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Why can’t I use the ColorSync control panel to switch between different display calibrations on my Mac?
 
 
When used with the SpectraView software, NEC display monitors store all of the necessary color adjustments internally, including the 10- or 12-bit Look Up Tables. The ColorSync utility switches the display color settings by changing the Look Up Tables in the video graphics adapter. The ColorSync profiles generated by SpectraView contain linear Look Up Tables for the video graphics adapter. Because of this, SpectraView must be used to update the display monitor.
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When I change to a different calibrated Target in SpectraView by selecting it on the Target list, do I need to manually change the ICC/ColorSync profile?
 
 
No. SpectraView will automatically regenerate the correct ICC/ColorSync profile for the current calibrated Target settings and install it on your system.
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Can SpectraView calibrate a non-NEC or non-supported NEC display monitor?
 
 
No. SpectraView is targeted specifically at providing the best possible color performance and calibration with the supported NEC displays using hardware calibration. Other displays can be profiled but not calibrated in SpectraView.
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Each time I calibrate my monitor I receive a different Delta-E result. Should I recalibrate again if I receive a value that is high?
 
 

For Delta-E values of less than 2 there is almost certainly no need to recalibrate. For values higher than 3 it is important to understand what the cause is and whether it’s significant.

The calibration and adjustment process has inherent variability due to many factors such as the repeatability of color sensor measurements, and changes within the display as it is adjusted. The basic accuracy and repeatability specifications for most sensors are +/- 0.002 or higher for CIE xy, and +/- 2% for luminance. These variances alone can give rise to Delta-E values of up to 2 or 3.

When a specific Intensity value is being used for the calibration, the Delta-E value is comprised of the luminance and color differences. Differences in color are much more critical than a difference in relative luminance. Look at the results of the calibration shown in the Information window to determine if the high Delta-E value is caused mainly by a shift in color or in luminance.

High Delta-E values can also occur if a specific Intensity value is being used for the calibration and the display is not capable of achieving the specified Intensity value. The calibration will always aim to achieve the specified White Point, even if the Intensity value could not be reached. If the display can not be calibrated to achieve the specified Intensity value modify the value accordingly.

In some situations, the display Intensity will drift slightly for several minutes after it is adjusted. Since the measured value used to calculate the final Delta-E result is taken up to one or two minutes after the display was adjusted, a higher Delta-E value may be shown, even though the calibration process achieved the specified Target values during the calibration process. Selecting the Extended luminance stabilization time option in the Preferences can be used to try and minimize this effect.

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The Delta-E result values shown in SpectraView are higher than those shown in other display calibration applications. Does that mean they are better at calibrating the display than SpectraView?
 
 
No. SpectraView calculates the Delta-E values using both the luminance and color differences for more realistic and accurate values. Other applications may calculate Delta-E differently.
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After calibration I manually adjusted some of the monitor controls to get a better color match for my particular application. What happens the next time I calibrate the monitor?
 
 

The manual adjustments will be reset by the calibration process. We recommend that you avoid manually adjusting the monitor after calibration for this reason.

If you feel it is necessary to tweak the display after calibration, create a new Target file based from the measurements of the display after it has been manually adjusted. Then the monitor will be automatically calibrated to that particular set of characteristics the next time it’s calibrated. Use the Custom White Point tool to measure and set the white point and Intensity values.

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Where are the Target files used by SpectraView stored on my system?
 
 

On Windows 2000 and XP:

\Documents and Settings\All Users\Documents\NEC DISPLAY SOLUTIONS\SpectraViewII\Targets\

On Windows Vista:

\Users\Public\Public Documents\NEC DISPLAY SOLUTIONS\SpectraViewII\Targets\

On Mac OS:

/Users//Library/Application Support/NEC Display Solutions/SpectraViewII/Targets

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Where are the Preference files used by SpectraView stored on my system?
 
 

On Windows 2000 and XP:

\Documents and Settings\All Users\Documents\NEC DISPLAY SOLUTIONS\SpectraViewII\Config.dat
\Documents and Settings\All Users\Documents\NEC DISPLAY SOLUTIONS\SpectraViewII\Preferences.dat

On Windows Vista:

\Users\Public\Public Documents\NEC DISPLAY SOLUTIONS\SpectraViewII\Config.dat
\Users\Public\Public Documents\NEC DISPLAY SOLUTIONS\SpectraViewII\Preferences.dat

On Mac OS:

/Users//Library/Preferences/com.necdisplays.SpectraViewII.preferences.prefs
/Users//Library/Preferences/com.necdisplays.SpectraViewII.config.prefs

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Where are the ICC/ColorSync profiles generated by SpectraView stored on my system?
 
 

On Windows 2000, XP and Vista :
\WINDOWS\system32\spool\drivers\color

On Mac OS with the "Shared by all users of this computer" setting for the storage selected:
/Library/ColorSync/Profiles

On Mac OS with the "Per user of this computer" setting for the storage selected:
/Users//Library/ColorSync/Profiles

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What version of ICC/ColorSync monitor profile is generated by SpectraView?
 
 
Version 2.1.
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The "DICOM Conformance" graphs in the Information window in SpectraView are always empty. Why is this?
 
 
These graphs will only show data when the monitor is calibrated to a Target that uses the DICOM response curve. DICOM is normally only used for medical imaging applications.
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Why aren’t the device drivers for my color sensor device installed by SpectraView in Windows?
 
 

SpectraView will automatically install the device drivers for the iOne Display color sensor. However it is assumed that if you are using a third-party sensor, then the software that came with it will have already installed the drivers for the device. If you did not install the third-party software then the device drivers will need to be manually installed.

Drivers for all sensors are available on the SpectraViewII CD-ROM or in the \Program Files\NEC Display Solutions\SpectraViewII\Drivers folder after installing SpectraView (on 64 bit versions of Windows the folder location is \Program Files (x86)\NEC Display Solutions\SpectraViewII\Drivers).

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Is SpectraView compatible with Windows 7?
 
 
Yes. The "in the box" video drivers included with Windows 7 do not contain the necessary support for communicating with the display monitor that SpectraView relies on. If you receive a "No communications" error, obtain and install the full drivers directly from the video graphics adapter vendor.
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A compatibility issue with the current Mac OS version and my Mac is preventing me from calibrating the display using SpectraView. What alternatives are available?
 
 
Unfortunately in some cases it may not be possible to calibrate the display directly using SpectraView due to compatibility issues with certain versions of Mac OS or Mac hardware. Such issues are normally out of our control, but we are always working closely with Apple to resolve these kinds of issues as soon as possible. In the interim time, the following solutions may be considered:

1) If possible, calibrate the display on another Mac or PC that is supported. Since the display is hardware calibrated it can be moved to another machine and the calibration will remain valid. Be sure to also copy and associate the ColorSync profile of the display.
2) If the issue is related to a particular version of Mac OS and you have another version of Mac OS installed on another drive partition, restart the Mac with the other Mac OS version, calibrate the display, then switch back to the original Mac OS partition.
3) In some cases, it may be possible to calibrate the display using Windows under Boot Camp on the same machine. If you have an Intel based Mac and have Windows installed on your Mac, try using the Windows version of SpectraView. Note that it is not possible to calibrate the display using Windows running within Mac OS - only Windows running in Boot Camp is supported.
4) Calibrate using a non-hardware based 3rd party calibration package. Such software may have been included with your color sensor or available from the manufacturer’s website.

Note: If you are using a MultiSync PA series display, you can connect a USB cable from the host PC to the display (in addition to the video cable), and SpectraView will use the USB connection to communicate with the display, thus bypassing any compatibility issues.
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I would like to share the calibration results and graphs in SpectraView. Is there an easy way to access this information or make screenshots of the graphs?
 
 
Yes. In the "Information" window, right click within any of the tabs and select "Copy." This will either copy the graph as an image, or calibration information as text, into the clipboard. This can then be pasted into other applications.
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Why is the Spyder2 color sensor not recommended for use with wide-gamut displays such as the LCD2690WUXi, LCD2690WUXi2, LCD3090WQXi, and P221W?
 
 
Our evaluation of this device determined that the accuracy of measurements when used with wide- gamut displays could lead to large color errors. Because of this, we do not recommend using this device on wide-gamut displays.
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Is the Spyder3 color sensor OK for use with wide-gamut displays such as the LCD2690WUXi, LCD2690WUXi2, LCD3090WQXi, and P221W?
 
 
Some early production units did not produce acceptable results, but recent production units of the Spyder3 have shown some accuracy improvements when measuring wide color gamut displays.
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Which is better: a colorimeter or spectrophotometer such as the X-Rite iOne Pro?
 
 

In general a spectrophotometer provides more accurate color measurements than a "generic" colorimeter does when measuring most displays. However a colorimeter can be specifically calibrated against a lab grade instrument to match a particular type of display, and thus provide extremely accurate color measurements. This approach was taken with the new custom-calibrated X-Rite iOne Display V2 included in the Display Calibration Bundle.

A spectrophotometer can suffer from drift and low luminance noise issues that can cause problems—specifically when measuring and calibrating near black. In general colorimeters provide superior low luminance measurements than spectrophotometer.

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My X-Rite spectrophotometer was sold as a package (iOne Basic, i1XTreme, Photo etc.). Is it compatible with SpectraView?
 
 
Yes, if the spectrophotometer measurement device is an iOne Pro.
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Why doesn’t SpectraView offer an option to make full 3D LUT type ICC/ColorSync profiles in addition to the current shaper/matrix profiles?
 
 
The LCD panels used in the SpectraView displays have excellent color linearity characteristics and can be characterized using the much simpler shaper/matrix profiles. Accurate 3D LUT profiles require a minimum of around one hundred measurements (and up to several hundred) to generate the necessary data and offer very little advantage despite the large increase in measurement time. Additionally there are some compatibility issues with various software applications when using 3D LUT type display profiles.
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What are the different configurations that SpectraView can be purchased in?
 
 

SpectraView can be purchased in several different configurations:

1. Product bundle, with display monitor, color sensor, and SpectraViewII software. (The model name will be the model name of the display monitor, with an "-SV" suffix.)
2. Color sensor and software kit (color sensor and SpectraViewII software). A compatible display monitor must be purchased separately.
3. SpectraViewII software only. A compatible display monitor and color sensor must be purchased separately. This is useful if you already own a supported color sensor and display. Be sure to check that your color sensor model is supported by SpectraView.
4. Color sensor only. A compatible display monitor and SpectraViewII software must be purchased separately. This is useful if you already own compatible display monitor and a copy of the SpectraViewII software and would like to upgrade or replace only the color sensor.

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Are volume discounts available for people who run color or photography workshops and trainings that require high end color calibrated displays?
 
 
Volume discounts may be available. Please contact NEC Pre-Sales directly on 866-632-6673.
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I live in Canada. How can I purchase SpectraView?
 
 
In Canada SpectraView is available directly from CDW, Tigerdirect, and Insight. SpectraView kits can also be purchased by calling our NEC Pre-Sales directly on 866-632-6673.
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I live outside the US and Canada. How can I purchase SpectraView?
 
 
At this time SpectraViewII is only available for purchase within the US and Canada. In Europe please contact your regional NEC sales office for information on what calibration options are available. In Japan SpectraViewII is sold under the SpectraNavi name.
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Is SpectraViewII different from the SpectraView Profiler displays sold in Europe?
 
 

Yes. The SpectraViewII calibration system is developed by NEC and optionally includes an NEC branded X-Rite iOne Display V2 color sensor. SpectraViewII can be used with any supported display model and is sold both as a complete kit bundled with a display, and as an add-on product.

In Europe SpectraView Profiler includes a display monitor with hood, custom calibration software developed by basICColor, and each display is individually certified. It is not possible to purchase and use the SpectraView Profiler software with a non-SpectraView Profiler display.

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What is the difference between the color sensor used in the SVII-KIT and the SVII-PRO-KIT?
 
 
The new SVII-PRO-KIT includes the MDSVSENSOR2, an NEC branded X-Rite iOne Display V2 color sensor that is custom calibrated for increased measurement accuracy with our wide color gamut displays such as the LCD2690WUXi, LCD2690WUXi2, LCD3090WQXi, and P221W. It is backward-compatible with standard color gamut displays. The SVII-KIT included an NEC branded X-Rite iOne Display V2 but did not have any custom calibration.
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Can I use the new MDSVSENSOR2 color sensor included in the new SVII-PRO-KIT with other 3rd party calibration applications?
 
 
Yes, however the custom calibration for NEC wide color gamut displays will not be available. Only the standard calibration is available.
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Is the new MDSVSENSOR2 available in Europe with SpectraView Profiler?
 
 
No, it’s not available at this time.
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I have two supported NEC display monitors that I would like to use in a dual monitor configuration on one machine. Do I need to buy two SpectraView licenses?
 
 
No. The software license allows you to use multiple NEC displays connected on one machine, and also multiple machines connected to each display.
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Is a Linux version of SpectraView available?
 
 
Yes, but it is currently limited to customers with large installations of NEC display monitors. To learn more, please submit a request using the online feedback form.
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Can I connect the MultiSync PA271W or PA301W to my Mac using the Apple Mini DisplayPort to Single Link DVI adapter?
 
 
Yes, but you will not be able to display the full native resolution. These displays require a Dual Link DVI connection in order to support the full resolutions of 2560x1440 and 2560x1600 respectively. A Mini DisplayPort to DisplayPort cable or dongle can also be used to connect to the DisplayPort input.
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Why doesn’t my computer detect my ColorMunki sensor?
 
 
The ColorMunki service must be disabled. See the SpectraView README for details.