|
|
|
Within the Warranty Period:
Our Service+
Program allows you to enhance your service support by upgrading
from a repair and return program to an Advanced Exchange model. The program allows
you to customize your service and support options, enabling your business to run
smoothly by minimizing your downtime and maximizing your productivity.
If You Need Service: Call 800.836.0655 and have your NEC model
number and serial number available. A customer service representative will be available
(Monday – Friday, 7AM – 7PM CT). The administrator may perform telephone troubleshooting
and diagnosis of the product failure. If your covered product is deemed defective
by the administrator, you will be given procedures to obtain appropriate service
for your covered product. You may be asked to provide proof of purchase as a condition
for receiving service from NEC Display Solutions
|
|
Next Business Day Exchange: This
program is available for all mobile, portable and installation projectors.
|
|
Our Advanced Exchange with Overnight Freight Service upgrades your support from
the standard repair-only warranty and replaces the defective unit within one (1)
business day. Advanced Exchange Overnight Service allows your customers to continue
working without interruption by having NEC Display Solutions ship your customer
a replacement unit before the defective unit is sent in for repair.
|
|
*Service+ upgrades are intended for corporate and commercial monitor use only and
are not to be used for residential displays.
Detailed Service+
Terms and Conditions
Service+ Activation
Service+ PO Supplement
|
|
|
|
Our extended service plans are available for additional one to two years beyond
the end of the manufacturer's warranty period. These extended plans cover all parts
and labor that are available under the original warranty, as well as power surge
protection. You may also purchase an extended warranty for a previously purchased
product, as long at least 90 days remain on the manufacturer's warranty.
NEC
Projector Terms and Conditions
|
|
|
|
Repair & Return Coverage: This coverage is available on all our mobile, portable
and installation projectors.
Our repair and return service requires you to return your defective NEC projector
to our designated service location for repair. Our service location will repair
your unit within three (3) business days. This does not include in-transit shipping
time to or from our service location. If it is determined that you need a shipping
carton and label for your covered product, we will provide them to you. We will
pay for outbound shipping costs (2-day air) for all projectors. You will be responsible
for paying the shipping costs to return your projector to our designated location.
Once your covered product has been repaired, it will be shipped back to your location.
NEC Projector
Contract Activation
|
|
|
|
If you need service: Call 800.836.0655 and have your service contract available.
A customer service representative is available (Monday – Friday, 7 am – 7 pm Central
Time). The agent may perform telephone troubleshooting and diagnosis of the product
failure. If your covered product is deemed defective by the agent, you will be given
procedures to obtain appropriate service for your covered product. You may be asked
to provide proof of purchase as a condition for receiving service from NEC Display
Solutions.
|
|
|
|