Service Enhancements

Our Service+™ program offers Extended Warranty, Advanced Exchange Overnight and Onsite Exchange service upgrade solutions that coincide with the standard warranty length and could even extend the length. These are available within the first 90 days of purchase. Terms and conditions are available at http://www.necdisplay.com/documents/Program/Service+_Terms_and_Conditions.pdf
 

NEC Display Service+ Program

Our helpful agents will attempt to correct any minor issues that might be causing the product failure. If the technical service and support representative is unable to resolve the issue, product replacement and repair options are provided to the customer. The customer must have the model number, serial number, purchase date and original proof-of-purchase ready. Please refer to warranty service details below. Our technical service representatives are available Monday – Friday 7:00 AM – 7:00 PM CT at (800) 632-4662 or via email at techsupport@necdisplay.com. You may chat online with our technical service representatives Monday – Friday 9:00 AM to 5:00 PM CT at www.necdisplay.com/contact-support.

 

MULTIMEDIA PROJECTORS

• Instacare / Advance Exchange Overnight Extension* (Optional)
NEC Display Solutions offers for multimedia projectors an advance exchange overnight program called InstaCare. A "like new" refurbished replacement or comparable model will be sent out overnight (next business day) shipping (call must be received by 2:00 PM CT to make next business day commitment). Instacare is available to be extended 1 to 2 additional years, maximum 2 year extension. All terms and conditions of the standard limited warranty apply.

Instacare/Advance Exchange Overnight Summary
  • Overnight (next business day) shipping cost to customer
  • Ground shipping cost to return to NEC
  • Coincides with the standard warranty period
  • Additional 1 year and 2 years extensions available, maximum 2 year extension

*Service+ upgrades are intended for corporate and commercial monitor use only and are not to be used for residential displays

 

• Extended Warranty (Optional)
When asset tracking is priority, your product is repaired by qualified technicians within three (3) business days, plus shipping time. Our extended warranty option will take your products standard warranty (excluding Instacare) and extend your warranty 1 to 3 additional years, 5 years maximum. All terms and conditions of the standard limited warranty apply.

Extended Warranty Summary
  • Parts and labor specific to warranty failure
  • Ground Shipping cost to return to NEC
  • 2nd day Shipping cost to customer
  • Coverage begins immediately after the standard warranty period
  • Additional 1 year to 3 years extensions available, maximum 5 years

 

Detailed Service+Terms and Conditions
Service+ Activation
Service+ PO Supplement

 

PLEASE REFER TO SPECIFIC STATE DISCLOSURES TO CONFIRM ANY INDIVIDUAL STATE REQUIREMENTS. THOSE INDIVIDUAL STATE DISCLOSURES SUPERSEDE ANY OTHER PROVISIONS IN THIS SERVICE CONTRACT TO THE CONTRARY.