|
|
Within the Warranty Period:
Our Service+
Program allows you to enhance your service support by upgrading
from a repair and return program to an Advanced Exchange or Onsite Exchange model.
The program allows you to customize your service and support options, enabling your
business to run smoothly by minimizing your downtime and maximizing your productivity.
|
|
If You Need Service: Call 1-800-632-4662 and have your NEC model
number and serial number available. A customer service representative will be available
(Monday – Friday, 7AM – 7PM CT). The administrator may perform telephone troubleshooting
and diagnosis of the product failure. If your covered product is deemed defective
by the administrator, you will be given procedures to obtain appropriate service
for your covered product. You may be asked to provide proof of purchase as a condition
for receiving service from NEC Display Solutions
|
|
Next Business Day Exchange: This
program is available for desktop LCD displays, large-screen LCD displays* and all
mobile, portable and installation projectors.
|
|
Our Advanced Exchange with Overnight Freight Service upgrades your support from
the standard repair-only warranty and replaces the defective unit within one (1)
business day. Advanced Exchange Overnight Service allows your customers to continue
working without interruption by having NEC Display Solutions ship your customer
a replacement unit before the defective unit is sent in for repair.
|
|
Next Business Day
Onsite Exchange: This program is available for desktop LCD displays, large-screen
LCD displays* and all mobile, portable and installation projectors.
|
|
Our Onsite Exchange with Overnight Freight Service allows for the
exchange of a defective unit with a comparable new or refurbished unit to be replaced
by a technician at your location within one (1) business day of your phone call.
|
|
*Service+ upgrades are intended for corporate and commercial monitor use only and
are not to be used for residential displays.
|
|
Detailed Service+
Terms and Conditions
|
|
Service+ Activation
|
|
Service+ PO Supplement
|
|
|
|
|
Unrivaled service and protection to extend the life of your displays
|
The livelihood and success of your company depends on the productivity of its employees
and reliability of its technology. To help your business achieve its goals, NEC
Display Solutions offers a wide selection of high-performance desktop monitors and
public information displays, while providing comprehensive service and support.
To ensure that your monitors–and your business–continue to run smoothly, we've designed
our NEC Display Solutions extended service plans
Our extended service plans are available for an additional one to two years beyond
the end of the manufacturer's warranty period. These extended plans cover all parts
and labor that are available under the original warranty, as well as power surge
protection. You may also purchase an extended warranty for a previously purchased
product, as long as at least 90 days remain on the manufacturer's warranty.
If You Need Service: Call 800.834.6127 and have your service contract
available. A customer service representative will be available 24 hours a day, 7
days a week. The administrator may perform telephone troubleshooting and diagnosis
of the product failure. If your covered product is deemed defective by the administrator,
you will be given procedures to obtain appropriate service for your covered product.
You may be asked to provide proof of purchase as a condition for receiving service
under this service contract.
|
|
Repair & Return Coverage: This coverage
is available on our large-screen LCD displays 32” and larger.
|
|
Our repair and return service requires you to return your defective NEC product
to our designated service location for repair. Our service location will repair
your unit within three (3) business days. This does not include in-transit shipping
time to or from our service location. If it is determined that you need a shipping
carton and label for your covered product, we will provide them to you. We will
pay for all shipping costs (2-day air) for all LCD displays 32” and larger. Once
your covered product has been repaired, it will be shipped back to your location.
|
|
Next Business Day Exchange: This
coverage is available on desktop monitors, large-screen LCDs and medical monitors.
|
|
This coverage allows you to receive a replacement product of the same make and model,
if available, after your product has been deemed a defective unit by NEC. If the
same make and model is unavailable, the defective unit will be replaced with a product
of like kind and similar features. The replacement product will be sent to you for
next business day delivery. If you call service before 3pm Eastern Time, the product
will be shipped out the same day; otherwise, it will be shipped out the next business
day. Shipping will only be available during regular business hours, local time,
Monday through Friday and excluding holidays. You will be responsible for re-installing
the replacement product.
Additionally, you will be responsible for un-installing the defective product and
shipping it to the designated service location. For LCDs 32” and larger, we will
be responsible for the shipping costs of the replacement product to you and for
the return shipping costs of the defective product to the designated location. For
desktop and medical monitors, we will be responsible for the shipping costs of the
replacement product to you, and you will be responsible for the return shipping
cost of the defective product to the designated location. You will use the replacement
product box to ship the defective product back to the designated location.
|
|
Next Business Day Onsite Exchange: This coverage
is available for desktop monitors and large-screen LCD monitors. This coverage is
NOT available on medical monitors.
|
|
This coverage allows you to receive a replacement product of the same make and model,
if available, after your product has been deemed a defective unit by NEC. If the
same make and model is unavailable, the defective unit will be replaced with a product
of like kind and similar features. The replacement product will be sent to you for
next business day delivery. If you call service before 3pm Eastern Time, the product
will be shipped out the same day; otherwise, it will be shipped out the next business
day. Shipping will only be available during regular business hours, local time,
Monday through Friday and excluding holidays.
With Onsite Exchange, we will arrange for an authorized service provider to un-install
the defective unit and install the replacement product. Once you have received the
replacement product, contact the administrator. The authorized service provider
will come to your location to provide the exchange service. The authorized service
provider will be responsible for arranging to have the defective product sent back
to the service center. Onsite Service will be provided during regular business hours,
local time, Monday through Friday, except holidays.
|
Power Surge Protection
|
|
Power Surge Coverage is available on all our extended warranty programs. This coverage
commences upon the expiration of the shortest portion of the manufacturer’s original
warranty. This service contract protects against operational or mechanical failure
of a covered product resulting from a power surge while properly connected to a
surge protector approved by the underwriter’s laboratory. Your surge protector may
be collected by the administrator for examination.
Get additional coverage beyond your manufacturer's warranty and protect your
display for several more years with our Extended Service Plan. For full coverage
details, see the terms and
conditions.
Our extended service plan is available in the U.S. and Canada only and is administered
by Bankers Warranty Group. Each service contract is not a contract of insurance;
however, the obligations under this service contract are insured by a contractual
liability insurance policy provided by Dealers Assurance Company, 3518 Riverside
Drive, PO Box 21185, Columbus, OH 43221-0185.
PLEASE REFER TO SPECIFIC STATE DISCLOSURES TO CONFIRM ANY INDIVIDUAL STATE REQUIREMENTS.
THOSE INDIVIDUAL STATE DISCLOSURES SUPERSEDE ANY OTHER PROVISIONS IN THIS SERVICE
CONTRACT TO THE CONTRARY.
|
|
|
|
|
If you purchased an Extended Warranty prior to November 1, 2008 for your NEC LCD
or CRT Desktop Monitor or Large Format Display, please contact the following for
any issues you may have:
The Premium Protect extended service plan is available in the U.S. and Canada only
and is administered by Warranty Corporation of America and underwritten by AIG Insurance.
Premium Protect is a trademark of NEC Display Solutions of America, Inc.
If you purchased an Extended Warranty after November 1, 2008 for
your NEC LCD Desktop or Large Format Display, please contact the following for any
issues you may have:
The extended service plan is available in the U.S. and Canada only and is administered
by Bankers Warranty Group. Each service contract is not a contract of insurance;
however, the obligations under this service contract are insured by a contractual
liability insurance policy provided by Dealers Assurance Company, 3518 Riverside
Drive, PO Box 21185, Columbus, OH 43221-0185.
|
|
|