Service Enhancements

Our Service+™ program offers Extended Warranty, Advanced Exchange Overnight and Onsite Exchange service upgrade solutions that coincide with the standard warranty length and could even extend the length. These are available within the first 90 days of purchase. Terms and conditions are available at http://www.necdisplay.com/documents/Program/Service+_Terms_and_Conditions.pdf
 

NEC Display Service+ Program

Our helpful agents will attempt to correct any minor issues that might be causing the product failure. If the technical service and support representative is unable to resolve the issue, product replacement and repair options are provided to the customer. The customer must have the model number, serial number, purchase date and original proof-of-purchase ready. Please refer to warranty service details below. Our technical service representatives are available Monday – Friday 7:00 AM – 7:00 PM CT at (800) 632-4662 or via email at techsupport@necdisplay.com. You may chat online with our technical service representatives Monday – Friday 9:00 AM to 5:00 PM CT at www.necdisplay.com/contact-support.

 

DESKTOP DISPLAYS (NON-MEDICAL)

• Advanced Exchange Overnight* (Optional)
Advanced Exchange Overnight allows for the exchange of a "like new" refurbished replacement or comparable model to be shipped out overnight for next business day delivery (call must be received by 2:00 PM CT to make next-business-day commitment). This upgrade coincides with your standard warranty and upgrades from 2nd day shipping to overnight (next business day). Advance Exchange Overnight is available during the standard warranty period and can be extended 1 to 2 additional years, 5 years maximum. All terms and conditions of the standard limited warranty apply.

Advance Exchange Overnight Summary
  • Overnight (next business day) shipping cost to customer
  • Ground shipping cost to return to NEC
  • Coincides with the standard warranty period
  • Additional 1 year and 2 year extensions available, maximum 5 years total

*Service+ upgrades are intended for corporate and commercial monitor use only and are not to be used for residential displays

 

• Extended Warranty (Optional)
The Extended Warranty provides the same warranty coverage of the standard warranty and extends the coverage 1 to 2 additional years, 5 years maximum. All terms and conditions of the standard limited warranty apply.

Extended Warranty Summary
  • Parts and labor specific to warranty failure
  • Advance Exchange (2nd day shipping) shipping cost to customer
  • Ground Shipping cost to return to NEC
  • Coincides with the standard warranty period
  • Additional 1 year and 2 years extensions available, maximum 5 years total

 

Detailed Service+Terms and Conditions
Service+ Activation
Service+ PO Supplement

 

PLEASE REFER TO SPECIFIC STATE DISCLOSURES TO CONFIRM ANY INDIVIDUAL STATE REQUIREMENTS. THOSE INDIVIDUAL STATE DISCLOSURES SUPERSEDE ANY OTHER PROVISIONS IN THIS SERVICE CONTRACT TO THE CONTRARY.