Support & Service

 
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Have a problem with your Product? Here you'll find common questions. If you do not find a sufficient answer, please do not hesitate to contact us at 800-632-4662.

  
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How do I flip or invert the projected image after mounting the unit on the ceiling or wall mount?
 
 
  • In the projectors on screen menu select the Setup option.
  • Under setup go to Installation or Installation 1 in the sub menu.
  • Within installation you will need to select Orientation.
  • In orientation select the box that says desktop front, press enter and change the option to either ceiling front or ceiling rear depending on which direction the unit is facing in regards to the screen.
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What should I do when the lamp LED light is solid red on my projector?
 
 
  • If the lamp indicator light on the projector is solid red then you would need to change the lamp as it has been used beyond its usable life.
  • Once the new lamp is installed you will need to reset the lamp hours of the projector with the remote control.
  • While the unit is in standby mode, meaning the power light is solid orange, you will need to hold down the help button on the remote for 10 to 15 seconds.
  • Once the lamp hours are reset the lamp LED light will go out and at that time the unit should power on normally.
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During a presentation, how do I advance the slides with the remote control?
 
 
You will need an additional accessory called a remote mouse receiver -Part Number NP01MR. 3 Ways to Order:
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What does it mean with I see the error message “Out -Of -Range” on my NEC Display product?
 
 
The “Out Of Range” error message indicates that you have exceeded the maximum possible video resolution or horizontal & vertical frequency that your display device is capable of using. Lower your input resolution and horizontal/vertical frequency to one that is listed as compatible in the display device specifications chart.
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My projector will not respond to any of the cabinet buttons; how do I fix this?
 
 
This tip works for most NEC Projectors: First, ensure that the projector is powered “on.” Second, hold down the “cancel” or “exit” button on the projector for about 15 to 20 seconds.
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Where do I plug in my PC or DVD player?
 
 
NEC projector input panels feature RGB computer inputs, a composite video input (yellow RCA type plug) and an S-Video input. The RGB computer input (blue) and can also be used with an optional component video adapter for connection to a DVD player or other video source, if desired.
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How do I get the image from my computer to my projector (hot swap of pc)?
 
 
Function F* (this varies from computer to computer)
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How do I change from a blue screen to black when there is no signal to the projectors?
 
 
This can be done by going into the OSM and making the change there or by sending a specific RS232 command to the projector from a computer.
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When should the Factory Reset option be applied?
 
 
If you are experiencing an issues related to image quality, colors, and signal, Factory Reset is the first setup to perform. (Please make a note of any custom setting prior to doing a factory reset.)
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How can I project onto a non-flat screen?
 
 
With certain NEC projectors it is possible to project onto non-flat surfaces such as cylinders or corners using free software such as the Geometric Correction Tool, Keep in mind that the 16:9 format will not be supported.
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How do I permanently save my keystone settings?
 
 

To permanently save your digital keystone corrections by activating "3D Reform Memory." To do this:

1. Go to the "Extended Menu" and choose "Projector Options."
2. Choose "Setup" and go to page 4.
3. Choose the checkbox "3D Reform Memory" and press OK.

Your horizontal, vertical and diagonal 3D reform (keystone) data will now be permanently saved.

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How should memory devices for NEC projectors be formatted?
 
 
The flash memory card or USB drive must be formatted with the FAT16 or FAT file system. (FAT32 and NTFS are not recognized.)
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What is the PC card slot for?
 
 
The PC card slot, which is situated on the projector main unit, allows you to make presentations without a PC. Just insert a compact flash or flash memory card containing your stored presentation material and display images directly onto a screen. The projector will display JPEG, BMP, TXT and text-only HTML files.
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What memory cards can I use with my projector?
 
 

To present your digital images or stills using an NEC projector you can use the following memory cards:

Compact flash cards (with a Type II PCMCIA CF adapter)
Smart media (with a 4-in-1 Type II adapter)
Memory stick (with a 4-in-1 Type II adapter)
Memory stick pro (with a 4-in-1 Type II adapter)
Multimedia card (with a 4-in-1 Type II adapter)
Secure digital (with a 4-in-1 Type II adapter)

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What other useful functions do NEC projectors have?
 
 
The PC Card Viewer and the Blackboard Function. Projectors equipped with the PC Card Viewer feature are particularly suitable for mobile use since you do not need a notebook or PC to make a presentation. Instead, you can take your presentation along with you stored on a normal PC card or Compact Flash card. Meanwhile, the Blackboard feature allows you to create drawings via the USB mouse and project them onto a screen, facilitating interactive presentations and audience rapport.
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Can the projectors also be used for home cinemas?
 
 
Yes. NEC projectors are fitted with inputs for video and S-Video, and meet NTSC, PAL, SECAM, 4.43NTSC and PAL60 standards. You can connect the projector using video, S-video and component (YUV) cables. Please, all projectors are PAL Progressive-enabled (via YUV or RGB). The latest NEC projectors produce virtually no irritating fan noise.
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What is the difference between DLP and LCD technology?
 
 
Most projectors use LCD technology. This splits light into the primary colors red, green and blue. Each color is then directed through an LCD display acting as a ‘light valve’ and the light is then reassembled. There is an LCD display for each individual pixel and each primary color. DLP technology involves the use of huge numbers of tiny quadratic mirrors arrayed on a Texas Instruments DMD chip. Only when a mirror is tilted will it reflect the light shining onto it back towards the screen. This very high-frequency switching on and off of points of light is not perceived by the human eye and allows different shades of color to be portrayed. The colors are generated by a color ribbon featuring the primary colors red, green and blue.
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Should I purchase an LCD or DLP projector?
 
 
It depends on the installation environment. In environments with more ambient light, we recommend choosing DLP. For the greatest flexibility, choose an NEC projector that features both technologies.
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How can I calculate the distance from the projector to the screen?
 
 
Check your projector’s installation guide, or use our Image Calculator.

Keep in mind that distances shown in the Installation Guide or Image Calculator may vary ± 5%. We recommend that you verify the distance before the projector is installed.
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How big should the screen be?
 
 
As a general rule, the distance between the viewers and the screen should between 1.5 and 6 times the image width.
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What type of screen is recommended for NEC projectors?
 
 
Your ideal screen will depend on your installation, the size of the room, the amount of ambient light, and other factors. We recommend contacting your installer or a screen vendor for screen recommendations.
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How many hours will my projector lamp work?
 
 
Most lamps have an expected life of about 2000 hours.
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What can I do to help my projector lamp last longer?
 
 

There are several things you can do to increase your lamp life.

• Always make sure there is adequate clearance near the intake and exhaust vents.
• Keep the environment clean and relatively dust free.
• Clean air filters every 100 hours, or more often if there are a lot of dust or contaminants in the room.
• Striking the lamp ages the lamp as it causes slight changes to the shape of the electrodes that light the lamp, so light up your projector when you’re ready to use it and avoid frequent on and off cycles.
• Avoid shock to the lamp or projector. • Use Eco-Mode, if your projector has it. • After you run the projector, leave it plugged in until the fan turns itself off. • Avoid storing the lamp or projector in extreme temperatures or humidity levels.

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How should I dispose of used projector lamps?
 
 
Certain projector lamps contain mercury. Some states have laws that require projector lamps to be disposed of as a hazardous material if they contain mercury. Check with your audio-visual sales associate or local municipality to find out what the projector lamp disposal laws are for your state. You may also contact NEC Technical Support to have your lamp recycled by NEC Display Solutions.
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Which version of Image Express Utility 2.0 would I need for my Computer Operating system?
 
 

For Windows XP (ver. 2.08):

LT265 & LT245 (Firmware Version: 1.04 or later) / WT610 (Firmware Version: 1.08 or later) / LT380 / LT280 / NP3150 / NP2150 / NP1150 / NP3151W / NP905 / NP901W / NP2000 / NP1000 / VT800

For Windows Vista (ver. 2.08):

LT265 / 245 (Firmware Version: 1.04 or later) / WT615 / 610 (Firmware Version: 1.08 or later) / LT380 / 280 / NP3150 / NP2150 / NP1150 / NP3151W / NP905 / NP901W / NP2000 / NP1000 / VT800

For Mac OS (Intel) (ver. 1.2.5)

LT265 / LT245 (Firmware version: 1.03 or later) / LT380 / LT280 / NP3150 / NP2150 / NP1150 / NP3151W / NP905 / NP901W NP2000 / NP1000 / VT800* / WT610 (Firmware version: 1.00 or later)

For Mac OS (PowerPC) (ver. 1.2.4)

LT265 / LT245 (Firmware version: 1.03 or later) / LT380 / LT280 / NP3150 / NP2150 / NP1150 / NP3151W / NP905 / NP901W / NP2000 / NP1000 / VT800* / WT610 (Firmware version: 1.00 or later)

*The "Easy Connection" function cannot be used with VT800.

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Will Virtual Remote Tool work with my projector?
 
 
Virtual Remote Tool is compatible with NP300/400/500/500W/600 models.
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What is the difference between PC Control and PC Control Pro?
 
 
PC Control is designed to control a single projector, while PC Control Pro is designed to control multiple projectors.
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How can the PC Control Utility or PC Control Pro be connected?
 
 
The PC Control Utility or PC Control Pro can be connected from your computer to the projector using a serial or LAN connection.
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What network-management tools and software support are available for my NEC projector?
 
 

PC Control Utility
PC Control Utility Pro
Virtual Remote Tool (limited compatibility)
Image Express Utility (limited compatibility)

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Which NEC projectors are compatible with Microsoft built-in network projection software, with the use of IEU?
 
 
NP1150, NP2150, NP3150, NP3151W.
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Do NEC projectors come from the factory in Eco-Mode?
 
 
No, they are in Normal mode.
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How do I switch to Eco-Mode?
 
 
Select "Lamp Mode" on the remote control and use the menu to select Eco-Mode.
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What can harm my projector?
 
 
Excessive moisture, dust, heat and smoke.
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Why are there purple spots/fine lines on the screen?
 
 
You’re seeing the result of dust build-up on the green LCD panel. We recommend that you schedule a service visit. Please contact NEC technical support or your local NEC service provider to set it up.
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Can I repair my out-of-warranty projector myself?
 
 
No, NEC only provides service support and parts to NEC authorized servicers and technicians. NEC-authorized service centers/technicians have attended training classes to ensure quality service on NEC products