RMA request must be made within 30 days of delivery. RMAs are only valid for 30
days, and returns must be received by the approved NEC return location within 30
days of the issue of the RMA number. Product received after 30 days of the issue
of the RMA will be returned back to the customer at the customer’s expense.
All product returned must be in tact and in the original packaging with all peripherals
Amount to be credited back will be equal to the original sales order invoice dollar
amount (minus any applicable fees).
RMAs will not be issued by NEC for product purchased from another website. Please
contact the original place of purchase for their return policy.
If product is found to have been damaged by your carrier, you will be contacted
by NEC to make arrangements with your carrier to pick up the product and to file
An RMA number must be obtained before you return a product for any reason. Product
received without a valid RMA number may be returned to you at your expense. NEC
will not be liable for any loss or damage to unauthorized returns.
If there is a dispute, please contact the NEC Web Store (as listed above) immediately.
If you receive an item you did not order, it may be returned to NEC at no charge.
A call tag will be issued by NEC to pick up any mis-shipped product due to NEC’s
The box or product was damaged in shipment, which is then returned to NEC and the
unit is fully tested, repaired and repackaged.
The item was returned because of a defect. The defective part is replaced by NEC,
fully tested and packaged in generic packaging.
The item was returned because of a minor cosmetic blemish(es) that does not impact
the unit’s functionality. In some cases, the casing may be corrected or replaced
with new cosmetics.
The box was previously opened and the unit was used and returned to NEC. The unit
is fully tested and repackaged.
All displays are returned to like-new condition and come with power cables and VGA
cables. All user manuals are available on our website.
Refurbished products are cleaned, quality checked, tested and repackaged by our
authorized refurbishing center.
Our refurbished items are high quality. In fact, our refurbished goods have a very
low return rate because they are rigorously inspected and tested for proper working
condition and quality. All items are returned to like-new condition.
The price you pay for a factory-reconditioned item is much lower than retail.